Product Procurement Quality

World-class product procurement begins with a commitment and passion to deliver an unmatched level of quality control and inspection programs designed to ensure that the right product is delivered accurately in each and every transaction. At Converge, we continue to lead the way in developing and implementing quality control programs designed to protect clients from substandard or imitation parts found on the open market, by identifying these questionable materials and keeping them from ever reaching their critical supply chain.

Converge’s quality program begins with certifications to international standards and adherence to industry association best practices. Our quality program includes:

  • ISO 9001 certification: Quality management system standard
  • ISO 14001 certification: Environmental management system standard
  • OHSAS 18001 registration: Occupational health and safety management system specification
  • ANSI ESD S20.20 certification: Electrostatic discharge control program standard
  • C-TPAT: Customs-trade partnership against terrorism
  • IDEA-STD-1010-A compliance: Electronic component inspection standard
  • ERAI & IDEA: Independent distribution standard (member)

Our rigorous product quality program continues to be unmatched in our industry. We don’t just talk about quality, we ensure that safeguards are in place throughout the entire procurement chain at our quality control centers around the world to protect our customers. Our internal quality controls ensure product quality through zero tolerance evaluations, which include:

  • Vendor management programs: We research, prequalify and continuously maintain our vendor sources around the globe to ensure that products received are procured from safe and reputable sources.
  • Systems controls: We monitor and grade our suppliers on an ongoing basis. This helps us identify any potential problems or concerns early in the product procurement process.
  • Rigorous inspection process: Products received in our facilities must pass an extensive three-step inspection process before being received and prepared for shipment.
    1. Visual inspection: Products are reviewed for inconsistencies in packaging, date codes, labeling, ink stamps and material makeup and any visual irregularities.
    2. Engineering review: Materials identified as questionable during the visual inspection process are reevaluated by Converge’s team of engineers. Periodic product samples are also reviewed to ensure product consistency.
    3. Testing: Product testing is completed to ensure that any questionable materials meet manufacturers’ specifications. Product samples are also periodically tested to ensure product consistency and quality.
  • Continual training: With constant changes in technology and product manufacturing, continual training is provided to Converge inspectors to keep them up-to-date with the latest manufacturing trends, industry best practices and counterfeiting techniques.
  • Spot quality control testing: Converge is continually improving its quality control process by conducting periodic self audits, randomly testing product samples and sending materials to an independent third-party testing vendor to verify findings.

For detailed information regarding our quality inspection and control programs, please visit the quality portion of our website.

For more information, contact us.